Frequently Asked Questions
How can I find out more about pure marijuana store?
Here at pure marijuana store, we share our knowledge and experiences through numerous blogs and articles such as Trustpilot, Site jabber etc, regularly published on the pages of our site. We do this precisely to allow you to get to know the strains for your next online cannabis light purchases better and with a greater level of detail. Enjoy the quality of the products selected by pure marijuana store. And as always, with all your online orders, you can take advantage of our delivery service within 24 hours, always carried out with the utmost discretion.
What carrier do you shipped with?
We shipped using DHL, USPS, UPS AND FedEx. And also depending on the carrier service which the client recommends.
Is a signature required for delivery?
No. A signature is not required at delivery.
Is there a minimum order for shipping?
Yes. Our minimum order for shipping is from an Oz. (Ounce)
How can I check the progress of my order?
As soon as your order is placed, you will receive a reference number, preceded by the symbol “#” (e.g. # 12345). With this code, you can follow the progress of your order from the site.
If you also need information you can write an e-mail to: email@example.com or you can call or write (also on WhatsApp) to the Customer Service: 7402329910 (from Monday to Friday from 2pm to 6pm.
How can I check and track my shipment?
When your order goes from “In Process” to “Completed”, within 24 hours you will receive by SMS or by e-mail, the tracking number of the shipment.
If you also need information you can write an e-mail to firstname.lastname@example.org, or you can call or write (also on WhatsApp) to the Customer Service: 7402329910 (from Monday to Friday from 2pm to 6pm)
Is my anonymity guaranteed with Pure marijuana store?
For us, quality service is synonymous with discretion. In this way, all our shipments are made in such a way as to make the package as anonymous as possible and in optimal conditions, guaranteeing you a quick, discreet order and in total respect of your privacy.
How is the quality of the products guaranteed?
We take care to carefully check our products at all stages, from selection to delivery. Each batch of pure marijuana store purchased is analysed by those in charge with chemical certifications to ensure its safety and lawfulness.
Will my orders be sent discreetly?
Yes. We understand that it is important to our customers that orders are sent discreetly. To ensure this, we use small, plain white bubble wrap envelopes to post products. Our envelopes do not have any visible labelling other than the customer’s address and our return address. Our company name will read as “Guru Trading SL”. No other company labels, receipts or any references to cannabis are included on the envelope.
How we store all our marijuana strains?
According to several studies, the cannabinoids contained in CBD cannabis flowers can remain stable for two years if the cannabis buds are stored correctly. Hence, for optimal long-term storage of cannabis, it is necessary to create the perfect environment.
To understand how to store CBD cannabis for the long term, it is important to understand what kills the proprietary agents of the benefits expressed by CBD buds:
What should I do if the order has arrived wrong?
If the order that arrives at home does not have a correct content, contact +1(740)2329910 or write an email to,
email@example.com Together with the Customer Service you will solve your problem in any case.
How can I check the status of my order?
Generally, orders take 2-3 days to process. Once processed, you will receive a shipping confirmation email along with a tracking number to track the progress of your order. Please double-check your spam box for this email.
How do I change my address?
If your order is still in the processing stage, you can change your address by contacting our Support Team at puremarijuanastore.net Please be aware that you will not be able to change your address once the order has been shipped. It is the customer’s responsibility to ensure that their address is entered correctly during the checkout process. Pure marijuana store is not responsible for orders that do not arrive as a result of incorrect details being entered at the time of purchase.
Can I cancel an order?
Please see our Returns Policy page for details about cancelling your order. My order hasn’t arrived, Still waiting on your order? Keep in mind, orders to Europe generally take 2-3 days to arrive and orders to the US generally take 3-4 days to arrive. Currently, orders may be delayed longer due to public holidays and delays due to COVID-19. We ask that you please give your order a minimum 15 working days to arrive before contacting our Support Team: puremarijuanastore.net
What if my order is held at customs?
Pure Marijuana store operates in accordance with European law. However, as cannabis legislation can change rapidly, it is the customer’s responsibility to ensure that they are complying with the local laws applicable to them. Once the products have been dispatched from our office, Pure Marijuana store cannot be held responsible or liable for products or related charges, should your order be stopped by international customs.
Where do you ship cannabis to?
Pure Marijuana store only ships cannabis seeds to the following countries: Austria, Belgium, Croatia, Czech Republic, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. *Please note, when purchasing marijuana products from our website, you agree to pure Marijuana store’s Conditions of Use. This includes that it is the customer’s personal responsibility to inquire and abide by the local laws and regulations that apply to them. Once customer orders have been dispatched and left the Pure Marijuana store or its distributing warehouse, Pure Marijuana store is no longer responsible or liable for the products or any charges occurring if stopped by any international customs.
Why was my order cancelled?
If your order has been cancelled, there are several obvious reasons:
You have exceeded the days of waiting for payment. just to remind all our that all orders should be paid between 3 working days, failure to pay your order between the given date your order would be cancelled, and it will require you to reorder for your products if still interested to buy from store.
Can my order be sent to a PO Box?
Unfortunately, Pure Marijuana store cannot send orders to post office boxes.
Do you offer track and trace shipping?
Yes, tracking is included on all orders. Why is my tracking not updating? Occasionally, order tracking details may not update in real-time. This is due to postal services not updating their tracking systems. While this may happen from time to time, rest assured your order is on its way. How long will it take for my order to arrive? Orders within Europe should take between 4-5 days to arrive. Orders outside of Europe generally take between 3-4 days to arrive. **Please note, some postal services are experiencing delays due to COVID-19. We ask that you give orders within Europe 15 business days from the shipment date, and for orders outside the EU 10 working days, before contacting our Support Team: firstname.lastname@example.org Please see details below on our Guaranteed delivery option.
What payment methods do you accept?
pure marijuana store accepts payment via Cryptocurrencies. We accept payment via Bitcoin (BTC) only.